Designation: Team Leader
Department: Inbound Customer Service
Qualification: Graduate/Post Graduate
Work Experience: 2-3 Years
Total Opening: 05
Location: Noida Sector 2
Job Description
We are looking for a Team Leader for one of our prestigious client for it's Inbound Customer Service Department. Person having prior proven experience in Inbound Customer Service can apply.
Responsibilities
Handling a team of 20-30 Customer Care Executive Responsible for Team Roster, Shrinkage, Attrition Team Management Performance Management Training, Feedback, Coaching, Grooming of Manpower Escalation Call Handling SLA monitoring Discipline Adherence of Team
Skill Requirements
Graduation in any stream Minimum 2 year of experiance in Inbound Customer Service as a Team Leader Good Knowledge of MS Excel, Powerpoint. Excellent Communication Skills Presentable Problem Solving Mind Flexible to work in 24*7 environment
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